1. Scope of this jili gg Privacy Policy
This policy applies to personal information handled through the jili gg website, player registration, login, support requests, promotions, game activity, and account transactions. It covers visitors, registered account holders, and people who contact jili gg about its services.
The jili gg Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming information. Those pages explain separate rules about website access, gameplay, account responsibilities, and safer participation.
The information collected by jili gg depends on how you use the website. You may browse some content without opening an account, while registration, payment, verification, and customer support require additional details.
Categories of information may include:
- Registration details: name, date of birth, username, password, mobile number, email address, and residential information supplied during account creation.
- Verification details: information used to confirm identity, age, account ownership, payment ownership, or eligibility to use jili gg services.
- Transaction details: deposit and withdrawal amounts in PHP, payment channel, timestamps, reference numbers, account balances, and payment status.
- Technical information: device type, browser settings, operating system, approximate location derived from network information, login time, and website interaction records.
- Gaming information: games viewed or played, wagers, results, bonuses, preferences, responsible gaming settings, and related account activity.
- Communications: messages, requests, complaints, feedback, and records created when you communicate with jili gg support.
Please submit accurate information and update it when necessary. Incorrect details can affect verification, account recovery, withdrawals, or the ability of jili gg to respond to a privacy request.
jili gg uses personal information only where there is a reasonable operational, contractual, safety, or legal purpose. The specific use depends on your relationship with jili gg and the service you request.
- Creating, maintaining, authenticating, and recovering player accounts.
- Confirming age, identity, account details, and payment ownership.
- Processing deposits, withdrawals, bonuses, and account balance updates.
- Providing games, maintaining preferences, and recording completed activity.
- Detecting suspicious access, duplicate accounts, fraud, abuse, or security incidents.
- Providing customer support and resolving account or transaction concerns.
- Managing safer-play tools and responding to responsible gaming requests.
- Improving website performance, navigation, reliability, and player experience.
- Sending service notices or promotional messages where permitted and appropriate.
- Keeping records required for dispute handling, compliance, and legitimate business administration.
jili gg may combine account, device, transaction, and gameplay information when necessary to protect players and the platform. Such reviews may help jili gg recognise unusual access or activity that differs from normal account behaviour.
4. Payments and financial information
When a player chooses an available payment option, jili gg may receive transaction information from the player or the payment channel. This can include the account holder's name, selected method, amount in PHP, transaction reference, and confirmation status.
Payment methods may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, Visa, and Mastercard. Availability may differ by account or transaction. jili gg uses payment records to complete requested transactions, investigate failed payments, manage reversals, prevent fraud, and maintain accurate account histories.
Players should never send passwords, one-time PINs, or complete card security details through ordinary support messages. jili gg may request reasonable verification, but players should carefully review what is being requested before sharing sensitive information.
5. Cookies and similar website technologies
jili gg may use cookies, local storage, session identifiers, and comparable technologies to keep players signed in, remember preferences, maintain website functions, assess performance, and identify suspicious traffic. Some technologies are necessary for account security and cannot be treated in the same way as optional preference tools.
You can adjust browser controls to remove or block cookies. However, doing so may prevent login, disrupt saved settings, or limit parts of jili gg. Browser settings apply to the device and browser where they are changed, so you may need to repeat the choice on other devices.
6. When information may be shared
jili gg does not disclose player information simply because it is commercially convenient. Information may be shared only where needed to deliver services, protect accounts, process transactions, investigate misuse, comply with valid obligations, or support legitimate operations.
Recipients may include payment processors, identity verification providers, hosting or security providers, game service providers, professional advisers, and authorities where disclosure is properly required. jili gg expects service providers handling information on its behalf to use it for the agreed purpose and maintain appropriate safeguards.
If the structure or ownership of jili gg changes, relevant records may form part of a business transfer, reorganisation, or similar transaction. Any handling remains subject to applicable responsibilities and the commitments described in this jili gg Privacy Policy.
7. Account and data security
jili gg uses layered measures intended to protect information from accidental loss, misuse, unauthorised access, alteration, or disclosure. Measures may include access controls, activity monitoring, restricted staff permissions, account authentication, security reviews, and incident response procedures.
No website, network, or storage method can promise absolute security. Players can reduce risk by using a unique password, protecting their registered mobile number and email address, signing out on shared devices, and avoiding unofficial pages that imitate jili gg.
Account safety reminder:
Contact jili gg promptly if you notice an unfamiliar login, unexpected payment, unauthorised profile change, or message requesting confidential credentials. Quick reporting gives the support team a better chance to secure the account and review the activity.
8. How long jili gg keeps information
jili gg retains information for as long as reasonably needed to operate an account, complete transactions, answer disputes, maintain security, enforce platform rules, and meet record-keeping responsibilities. Different records may have different retention periods.
Closing an account does not always result in immediate deletion of every record. jili gg may need to retain limited account, verification, transaction, security, or responsible gaming information after closure. When information is no longer reasonably required, it may be deleted, anonymised, or securely placed beyond ordinary use.
9. Your privacy choices and requests
Depending on the circumstances and applicable requirements in the Philippines, you may ask jili gg about the personal information connected with your account. You may also request correction of inaccurate details, object to certain processing, withdraw a previously provided choice, or request deletion where retention is no longer necessary.
To protect players, jili gg may verify identity and account ownership before acting on a request. Verification helps prevent another person from obtaining, changing, or deleting your information without permission. A request may be limited where records must be retained for account security, transaction disputes, fraud prevention, legal duties, or responsible gaming controls.
You may change eligible communication preferences through available account controls or by contacting support. Essential service messages, such as security alerts or transaction notices, may still be sent because they are necessary for the operation and protection of your jili gg account.
10. Age restrictions and younger users
jili gg services are not intended for minors or anyone who does not meet the applicable age and eligibility requirements. jili gg may use registration and verification information to identify accounts that should not use gambling services.
If an account appears to belong to an ineligible person, jili gg may restrict access while reviewing the matter. A parent or guardian who believes that a young person has submitted information should contact the website using the email listed below.
11. Processing and service locations
Technology and service providers supporting jili gg may process information in locations different from the player's home area. Where this occurs, jili gg takes reasonable steps to use providers and arrangements designed to protect information consistently with its sensitivity and purpose.
Website access from the Philippines does not necessarily mean that every server, support function, or technical process is physically located in the Philippines. The safeguards described in this jili gg Privacy Policy continue to guide how relevant information is handled.
12. Changes to the jili gg Privacy Policy
jili gg may update this policy when services, technology, security practices, or data-handling requirements change. The effective date near the top of the page shows when the current version began to apply.
Players should review the jili gg Privacy Policy from time to time, particularly before providing new information or using a new account feature. Material updates may also be communicated through an appropriate website or account notice.
For questions about this policy, your account information, or a privacy request, contact jili gg at privacy@jiligg.best. Include a clear description of the request and only the account details reasonably needed to identify the concern.
Do not include your password, one-time PIN, or full card security details. jili gg may ask for additional verification through an appropriate account process before releasing information or making a privacy-related change.
If your concern relates to safer play rather than personal data, review the Responsible Gaming page. For general answers about using jili gg, you may also visit the FAQ.